Privacy Policy

Pourvoirie du Lac-Moreau (“we,” “our” or “the Outfitter”) places great importance on protecting your personal information. This policy explains what information we collect on lacmoreau.ca, why we collect it, how we use and protect it, and your rights in this regard, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

1. Who We Are

Pourvoirie du Lac-Moreau
Auberge du Ravage, Km 55, Route 381
St-Urbain, Quebec G0A 4K0
Telephone: 418 665-4400 | Toll-free: 1 888 766-7328
Email: info@lacmoreau.ca

2. Information We Collect

Depending on your interactions with our website and services, we may collect:

• Information you provide directly : name, email address, telephone number, postal address and message content when you complete the contact form, request information or contact our team.
• Booking information : when you book a stay, your information is collected and processed by our partner booking platform (reservationpleinair.ca). Please consult that provider’s privacy policy to learn how it handles your information.
• Browsing information : IP address, device and browser type, pages viewed and visit duration, collected automatically through cookies and similar technologies.
• Cookie information : our website uses necessary, functional, analytics and advertising cookies. You can manage your preferences at any time through the cookie management tool displayed on the website.

3. Purposes of Collection

We use your personal information to:

• respond to information requests and communicate with you;
• facilitate planning and coordination of your stay;
• improve our website, content and user experience;
• ensure the security and proper operation of our website;
• meet our legal and regulatory obligations;
• produce statistics and analyze website traffic, using aggregated and anonymized data whenever possible.

We collect only the information necessary for these purposes.

4. Disclosure to Third Parties

We do not sell or rent your personal information to third parties. However, we may disclose it:

• to our service providers (for example, booking platform, web hosting and traffic analytics tools) as necessary to perform their services, subject to contractual agreements protecting your information’s confidentiality;
• where required by law or in response to an order from a court or competent authority;
• in connection with a business transaction (sale or merger) involving the Outfitter, subject to the same protections.

5. Information Retention

We retain your personal information only as long as necessary for the purposes for which it was collected or as required by applicable law, after which it is securely destroyed or anonymized.

6. Security

We implement reasonable administrative, physical and technological safeguards to protect your personal information against loss, theft and unauthorized access, use or disclosure.

7. Your Rights

Under Law 25, you have the right to:

• access the personal information we hold about you;
• have inaccurate, incomplete or ambiguous information corrected;
• withdraw your consent to the collection or use of your information, subject to our legal obligations;
• request that dissemination of your personal information cease or that hyperlinks providing access to it be de-indexed, in cases provided by law;
• file a complaint with our privacy officer or the Commission d’accès à l’information du Québec.

To exercise any of these rights, contact our privacy officer at: info@lacmoreau.ca.

8. Privacy Officer

Under Law 25, the person with the highest authority at Pourvoirie du Lac-Moreau is responsible for protecting personal information unless that role is delegated in writing. For questions about this policy, contact info@lacmoreau.ca.

9. Cookies

Our website uses cookies to operate properly, analyze traffic and personalize certain content. You can manage, accept or refuse non-essential cookies at any time through the website’s cookie preferences tool.

10. Changes to This Policy

We may amend this policy from time to time to reflect changes in our practices or applicable law. The date of the latest update appears at the top of this document. We encourage you to review it periodically.

11. Contact Us

For questions about this privacy policy or the processing of your personal information:

Pourvoirie du Lac-Moreau
Km 55, Route 381, St-Urbain, Quebec G0A 4K0
Email: info@lacmoreau.ca
Telephone: 418 665-4400 | Toll-free: 1 888 766-7328

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional before official publication to ensure that it accurately reflects your actual practices (providers, analytics tools used, etc.) and meets all your obligations under Law 25.